Creating a Template message
Last updated
Last updated
A WhatsApp template message is a pre-formatted message that can be used to send information or updates to a group of people quickly. It is a specific message format that companies can use to send standardised notifications, such as purchase confirmations, delivery alerts, etc. 56.
In the Template page or the Share tab within your research campaign, you can create a Template
Click "Create Template" and specify the details:
Give the template a Name (all lowercase, no numbers or characters)
Select the Type of template you want to create. i) For survey invitations, select the Marketing type. ii) For payment notifications, select the Utility type.
Select the Campaign you want it to be associated with
Give it a Header
Update the Body of the message. You can also add placeholders to your message body to personalise the message for each recipient.
Once you have filled in all the details, you can click ‘Create Template 🚀’
Templates typically take 1 minute - 1 day to be approved.
Example of a Generic Template Message
Placeholder Guide:
{{1}}: Participant's name.
{{2}}: Topic of research.
{{3}}: Number of questions or interview details.
