Interview Transcript
Interview Transcripts
Overview
The Interview Transcripts tab provides a WhatsApp-like view of every individual conversation that has taken place in your study. You can read through each participant's full journey — from structured survey questions through to AI-moderated interview responses — exactly as it appeared in the WhatsApp chat.
This is the closest you'll get to sitting alongside the participant and watching them complete the study in real time.
At a Glance
Best for: Reviewing individual participant conversations
Shows: Survey responses, AI follow-ups, media, and timestamps
Useful for: QA, insight discovery, and participant review
Export option: Download transcript data as CSV
Best companion page: Interview Analysis for pattern-level analysis
Use Interview Transcripts to inspect individual conversations. Use Interview Analysis to identify patterns across many conversations.
What You See
Conversation View
Each transcript displays the full conversation in a familiar chat-style interface:
Survey questions and responses — The structured questions appear first, with the participant's selected answers.
AI interview questions and responses — The AI moderator's follow-up questions and the participant's replies appear in sequence.
Voice notes — Displayed with an audio player and an automatic transcription of what was said.
Videos — Displayed with a player and an automatic transcription of any spoken content.
Images — Displayed inline within the conversation.
Timestamps — Each message is timestamped so you can see the pace and rhythm of the conversation.
The interface makes it easy to follow the participant's full journey and understand the context behind each response — how one answer led to the next question, how the AI probed on specific topics, and where the participant shared the richest insights.
Participant List
The left panel displays a list of all participants. Click on any participant to load their individual transcript. You can also click Load All to load all participant conversations at once.
Monitoring Progress
Progress Tracking
Click the Progress view to see how far each participant has progressed through the study.
You can quickly identify:
Participants who have completed the study
Participants who started but have not finished
Participants who have not started
Participants who have not engaged within a selected time window
Acting on Progress Data
Use progress tracking to:
Identify drop-off points
Trigger reminder messages
Follow up with high-value participants
Monitor whether fieldwork is on pace
Progress tracking is especially useful during live fieldwork. It helps you act before a study loses momentum.
Exporting Transcripts
CSV Download
Click Download CSV to export all transcript data.
The export includes:
Participant identifier and contact details
Survey responses
AI interview questions and answers
Voice note and video transcriptions
Media file URLs
Timestamps
Translated responses, if multi-language is enabled
This gives you a complete, structured dataset for analysis outside the platform.
Use the transcript export when you want to analyse conversations outside the platform or share raw material with a team.
What Makes This Valuable
Quality checking — Read through conversations to verify that the AI is asking relevant follow-up questions and participants are providing genuine responses.
Insight discovery — Scan transcripts for powerful quotes, unexpected themes, and rich verbatims.
Participant empathy — Experience the study from the participant's perspective to identify friction points or confusing questions.
Stakeholder sharing — Show clients or colleagues exactly what the participant conversation looks like, building confidence in the methodology.
Identifying standout participants — Flag individuals whose responses deserve deeper follow-up via Agent Takeover.
Known Limitations
Known limitations
Large studies take time to load — Loading all conversations in a large study may take a moment.
Automatic transcription is not perfect — Review important voice and video transcripts manually when accuracy matters.
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