Account Setup and Login (Sandbox)
Getting Started
Sign Up Process
Visit app.askyazi.com
Click Sign Up
Register using your work email address
Verify your email address through the confirmation link sent to your inbox
Login Options
Once you’ve created your account, you can sign in using any of three methods:
Email and password — the credentials you set during registration
Google — sign in with your Google account (single sign-on)
Microsoft — sign in with your Microsoft account (single sign-on)
All login methods provide access to the same account and data.
Joining an Organization
Access Code
If you’ve been invited to join an existing organization (rather than creating your own), you’ll need an access code provided by your team administrator.
After logging in for the first time:
Enter the access code when prompted
You’ll be added to the organization workspace
You’ll have access to shared studies, broadcasts, and settings based on your assigned permissions
Organization vs. Individual Accounts
Individual account — you create and manage your own studies independently
Organization account — you’re part of a team workspace with shared resources, collaborative access, and centralized billing
Sandbox Mode
What Is Sandbox Mode?
When you first sign up, your account starts in sandbox mode. This is a full-featured trial environment that lets you:
Build and test complete studies using all available features
Experience the full participant journey using Yazi’s test WhatsApp number
Export sample data (limited to 10 rows)
Learn the platform without any restrictions on functionality
Sandbox vs. Premium Features
Feature
Sandbox Mode
Premium Account
Study building
Full access to all question types and configurations
Same
AI interviews
Full AI interview capability with all configuration options
Same
Testing
Complete participant testing using Yazi’s test number
Plus your own dedicated WhatsApp number
Data export
Limited to 10 rows of sample data
Unlimited data export
Broadcast sending
Cannot send broadcasts to real participants
Full broadcast capability with your WhatsApp number
Live connections
Not available
Google Sheets, SharePoint integration
Participant volume
Testing only
Based on your pricing tier
Why Start in Sandbox?
Sandbox mode allows you to:
Learn the platform — build familiarity with all features before committing to a paid plan
Test your study design — complete the full participant experience and refine your approach
Demonstrate to stakeholders — show colleagues and clients how the platform works
Plan your projects — build complete studies and get accurate pricing before launch
Moving from Sandbox to Premium
When you upgrade to a premium account:
All your work carries over — studies built in sandbox can be published with your dedicated number
No rebuild required — questions, configurations, and designs transfer seamlessly
Immediate access — your dedicated WhatsApp number is provisioned quickly once Meta Business Manager access is provided
Account Security
Password Requirements
Minimum 8 characters
Include at least one uppercase letter, lowercase letter, and number
Special characters recommended but not required
Two-Factor Authentication
While not required, consider enabling 2FA on your Google or Microsoft account if using single sign-on, as this will secure your Yazi access as well.
Data Privacy
All account data is stored securely with enterprise-grade encryption
Participant data is processed in compliance with GDPR and regional privacy regulations
You can delete your account and all associated data at any time through the settings panel
Getting Help
First Steps
Once logged in, you can:
Explore the interface — all features are available in sandbox mode
Build a test study — try creating a survey, AI interview, or diary study
Complete it yourself — use the test link to experience the participant journey
Review the results — see how data appears in all the results tabs
Support Channels
In-app feedback — use the feedback button in the navigation to report issues or ask questions
Documentation — comprehensive guides available for all features
WhatsApp support group — join the support community for quick assistance during setup
Next Steps
Ready to launch your first real study? See [Setting Up Your WhatsApp Number] for the upgrade process and [Creating a New Study] to start building your research.
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