Interview Transcript
Interview Transcripts
Overview
The Interview Transcripts tab provides a WhatsApp-like view of every individual conversation that has taken place in your study. You can read through each participant's full journey — from structured survey questions through to AI-moderated interview responses — exactly as it appeared in the WhatsApp chat.
This is the closest you'll get to sitting alongside the participant and watching them complete the study in real time.
What You See
Conversation View
Each transcript displays the full conversation in a familiar chat-style interface:
Survey questions and responses — The structured questions appear first, with the participant's selected answers.
AI interview questions and responses — The AI moderator's follow-up questions and the participant's replies appear in sequence.
Voice notes — Displayed with an audio player and an automatic transcription of what was said.
Videos — Displayed with a player and an automatic transcription of any spoken content.
Images — Displayed inline within the conversation.
Timestamps — Each message is timestamped so you can see the pace and rhythm of the conversation.
The interface makes it easy to follow the participant's full journey and understand the context behind each response — how one answer led to the next question, how the AI probed on specific topics, and where the participant shared the richest insights.
Participant List
The left panel displays a list of all participants. Click on any participant to load their individual transcript. You can also click Load All to load all participant conversations at once.
Monitoring Progress
Progress Tracking
Click the Progress view to see how far each participant has progressed through the study. This shows which participants have completed the study, which are in progress (started but not finished), which have not started, and date and time filters to identify participants who haven't engaged within a specific period.
Acting on Progress Data
Use progress tracking to identify drop-offs (participants who started but stalled at a particular point), trigger reminders (send a reminder broadcast to participants who haven't completed within your target timeframe), follow up manually (use agent takeover or direct messaging for high-value participants who need a nudge), and monitor fieldwork pacing (track whether you're on course to hit your target number of completions within the project timeline).
Exporting Transcripts
CSV Download
Click Download CSV to export all transcript data. The export includes participant identifier and contact details, all survey responses (coded values), all AI interview questions and responses (full text), voice note and video transcriptions, media file URLs (clickable links to the original files), timestamps for each response, and translated versions of responses (if multi-language is enabled).
This gives you a complete, structured dataset for analysis outside the platform.
What Makes This Valuable
Quality checking — Read through conversations to verify that the AI is asking relevant follow-up questions and participants are providing genuine responses.
Insight discovery — Scan transcripts for powerful quotes, unexpected themes, and rich verbatims.
Participant empathy — Experience the study from the participant's perspective to identify friction points or confusing questions.
Stakeholder sharing — Show clients or colleagues exactly what the participant conversation looks like, building confidence in the methodology.
Identifying standout participants — Flag individuals whose responses deserve deeper follow-up via Agent Takeover.
Known Limitations
Large studies take time to load — Clicking Load All on a study with hundreds of participants may take a moment to render all conversations.
Voice note and video transcriptions — While automatic, transcriptions may occasionally contain minor errors, particularly with accented speech, background noise, or code-switching between languages. Review critical transcriptions manually.
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